For support teams
Put AI to work in your support team.
Cogito knows every past ticket, order, and conversation, so your team replies faster and customers never have to repeat themselves.
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What support teams use Cogito for
- Pull up a customer's full history in one question
- Draft accurate, on-brand replies grounded in past tickets
- Catch escalations and at-risk accounts early
- Automate the repetitive tickets that fill the queue
A day with Cogito
Context before you reply
Ask about any customer and get their orders, past tickets, and recent conversations in one place, so no one has to dig through five tabs to answer.
Replies that sound like your team
Cogito drafts a reply grounded in how your team has answered similar tickets before. You review, tweak, and send.
Nothing falls through
Cogito flags tickets that have waited too long and accounts showing signs of churn, so the urgent ones get seen first.
Connects to the tools you already use
Set them up once and your whole team can use them, scoped to each person’s permissions.
See all integrations.
Common questions
Will customers talk to a bot?+
Only if you want them to. Most teams use Cogito to help their agents reply faster, with a human always in the loop. You decide how much it handles on its own.
How does it know our past tickets?+
Cogito connects to your support inbox and help desk and reads the history your team can already see, scoped to each person’s permissions.
Is customer data safe?+
Yes. Your data is never used to train AI models, it is encrypted in transit and at rest, and each agent only sees what they are already allowed to see.
Faster replies, happier customers, a calmer queue. Cogito does the digging so your team can focus on people.
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